Refund policy

At AWBM we want you to be happy with your order. This policy explains how returns and refunds work, and applies in addition to your rights under the Australian Consumer Law.

Change of mind returns
You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, uninstalled and undamaged, in its original unopened packaging, and you must provide your receipt or proof of purchase.

To start a return, email us at hello@allweatherinsulation.com.au with your order number. We will confirm the return address and instructions before you send anything back. Items sent back to us without first requesting a return will not be accepted.

Change of mind returns are at your cost: the original delivery charge is not refunded and you are responsible for return freight.

Items that cannot be returned for change of mind
Custom-cut, made-to-order and special-order products; items that have been installed, cut, opened or otherwise used; and sale or clearance items. Nothing in this section limits your rights if goods are faulty.

Damaged, faulty or incorrect items
Please inspect your delivery on arrival. If something arrives damaged or faulty, or is not what you ordered, contact us within 7 days at hello@allweatherinsulation.com.au with your order number and photos, and we will make it right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Exchanges
The fastest way to get the product you need is to return the item you have and place a new order once your return has been approved.

Refunds
We will let you know once we have received and inspected your return, and whether your refund was approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still have not received it, contact us at hello@allweatherinsulation.com.au.

Contact us
AWBM
28/543 Cooper Street, Epping VIC 3076, Australia
0404 568 684
hello@allweatherinsulation.com.au
Australian Business Number 51 699 062 881